Privacy policy

TCG Enterprise ("Company," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our logistics services, or communicate with us, including by SMS/text messaging.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information, such as name, email address, phone number, and mailing address
• Business information, such as company name, job title, shipping address, and billing address
• Transaction information, such as shipment details, order history, invoices, and payment records
• Communication information, such as records of SMS, email, or phone communications with us
• Website usage information, such as IP address, browser type, operating system, and pages visited
• Location information, such as pickup and delivery addresses provided for logistics services

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our third-party logistics services
• Process shipments, orders, transactions, and service requests
• Send service-related communications, including shipment updates, pickup/delivery notices, scheduling confirmations, and account notices
• Respond to inquiries and customer support requests
• Comply with legal obligations, resolve disputes, and enforce agreements
• Analyze website usage and improve our services
• Prevent fraud and protect the security of our systems

3. SMS / Text Messaging

By providing your mobile phone number and opting in to receive SMS communications from TCG Enterprise, you consent to receive service-related text messages. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us at info@tcgenterprise.com.

We do not sell or share your mobile phone number with third parties for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may share information only as needed with:

• Service providers, subcontractors, carriers, warehousing partners, IT vendors, and other partners who help us provide our services
• Business partners as necessary to fulfill shipments or complete transactions on your behalf
• Legal or regulatory authorities when required by law or necessary to protect our legal rights

5. Cookies and Tracking Technologies

Our website, www.tcgenterprise.com, may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience. You may adjust your browser settings to refuse cookies, though some site features may not function properly.

6. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal information. You may also opt out of marketing communications or withdraw consent where applicable.

To exercise these rights, please contact us at info@tcgenterprise.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies separately.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at info@tcgenterprise.com.