Terms & conditions

These Terms and Conditions ("Terms") govern your access to and use of the website and services provided by TCG Enterprise ("Company," "we," "us," or "our"). By using our website or engaging our services, you agree to these Terms.

1. Services

TCG Enterprise provides third-party logistics services, including warehousing, inventory management, fulfillment, transportation coordination, and related logistics solutions. Service scope, pricing, and payment terms are determined by individual service agreements or quotes.

2. Account Registration

To access certain features or online tools, you may be required to create an account. You agree to provide accurate information, keep your login credentials confidential, and notify us of any unauthorized account use. You are responsible for all activity conducted through your account.

3. SMS Communications

By providing your mobile phone number in connection with our services, you agree to receive service-related SMS/text messages from TCG Enterprise, including account updates, shipment updates, delivery notices, and scheduling information.

Message frequency varies. Message and data rates may apply. To opt out, reply STOP. For assistance, reply HELP or email info@tcgenterprise.com.

4. Customer Obligations

You agree to:

• Provide accurate shipment details, including product descriptions, dimensions, weights, and declared values
• Comply with all applicable laws and regulations related to the shipment and storage of goods
• Ensure goods tendered to us do not include prohibited, hazardous, or restricted items unless expressly agreed upon in writing
• Pay all fees and charges according to agreed pricing and payment terms

5. Fees and Payment

Fees are outlined in your service agreement or quote. Payment is due according to the agreed terms. We reserve the right to suspend services for overdue accounts. Late payments may be subject to applicable interest or charges specified in your agreement.

6. Limitation of Liability

To the fullest extent permitted by law, TCG Enterprise's total liability for any claim related to the services shall not exceed the fees paid for the specific service giving rise to the claim in the thirty (30) days preceding the event.

We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of revenue, profits, or data, even if advised of the possibility of such damages.

7. Indemnification

You agree to indemnify, defend, and hold harmless TCG Enterprise and its officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from your use of our services, breach of these Terms, or violation of applicable law or third-party rights.

8. Intellectual Property

All content on www.tcgenterprise.com, including text, graphics, logos, and software, is the property of TCG Enterprise or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.

9. Disclaimer of Warranties

Our services and website are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services or website will be uninterrupted, error-free, or free of viruses.

10. Termination

Either party may terminate a service engagement according to the applicable service agreement. We may suspend or terminate access to our website or services for violation of these Terms or applicable law. Termination does not relieve you of payment obligations for services already rendered.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the state in which TCG Enterprise is headquartered, without regard to conflict of law principles. Any dispute arising from these Terms or use of our services shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

12. Changes to Terms

We may modify these Terms at any time by posting updated Terms on our website. Continued use of our website or services after updates are posted constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms, together with any applicable service agreements and our Privacy Policy, constitute the entire agreement between you and TCG Enterprise regarding the subject matter herein and supersede all prior communications or agreements.

15. Contact Us

For questions regarding these Terms, please contact us at info@tcgenterprise.com.