TOTAL VISIBILITY · SISTER BRAND
Unit-Level Freight Visibility
Load-level tracking tells you where the trailer is. Unit-level tells you where a specific carton, pallet or SKU is inside it, and where it goes after the crossdock. Total Visibility is the sister brand product that does this, standalone or layered onto TCG freight.
The Chain It Covers
DC Through Crossdock to Final Mile
01
At the DC
Each carton and pallet is identified on the way out the door, not just the trailer it went into.
Carton ID
Pallet ID
02
Through the Crossdock
This is where load-level tracking loses the thread. Units get re-sorted onto different outbound trailers and the trailer number stops meaning anything.
Re-Sort Capture
Exception Flags
03
To Final Mile
Delivery confirmation at the unit, so a short shipment can be traced to where it actually went missing.
Proof of Delivery
Unit Reconciliation
Available standalone, or layered onto TCG freight.
See It Against Your Network
The Distinction
Load-Level Tells You Where the Trailer Is
Every carton, pallet and SKU
The trailer, and nothing inside it
What unit-level answers
Which cartons are on which outbound trailer
Where a short shipment went missing
Which units cleared the crossdock and which did not
What to send a retailer disputing a chargeback
What load-level cannot
Anything below the trailer number
Anything after a re-sort
Which of forty cartons is the missing one
A trailer arriving on time is not the same as an order arriving complete.
What Changes
What Unit-Level Changes About the Working Day
01
Chargebacks Get Answerable
A retailer says four cartons were short. With load-level data you can only confirm the trailer arrived. With unit-level you can say which cartons shipped, which cleared the crossdock, and where the trail ends.
02
Customer Service Stops Guessing
When a customer calls about one order, the answer does not require phoning a crossdock and asking someone to walk the floor.
03
Exceptions Surface Before the Complaint
A unit that does not scan onto its outbound trailer is an exception you can act on that afternoon, rather than a dispute you receive three weeks later.
04
It Works Without TCG Freight
Total Visibility is a sister brand product under The Cox Group. You can run it against your existing carriers. It is not a reason to move your freight.
Start with the Network
Tell us your current lanes, footprints, and requirements. We will review where TCG, WSI or any of our other sister brands can help.